Privacy Statement

Latest update June 2026

Statement

Northern Heartlands is committed to protecting your personal data and respecting your privacy. This statement explains how we collect, use, and safeguard your information when you interact with our website or services.

Who we are

Northern Heartlands is the data controller responsible for your personal data.

Contact details:

Data Protection Officer (DPO)
Katy Milne, Creative Director
katy.milne@northernheartlands.org
Northern Heartlands, 3 Witham Studios, Hall Street, Barnard Castle, DL12 8JB
Tel: 01833 200220

What information we collect

Name and contact details (such as email address, phone number)
Postal Address
Some demographic data such as age range, gender, ethnicity, sexual orientation, disability (for monitoring)
Comments, feedback, survey responses
Images, audio, and video recordings (where consent is given)

How we collect your data

We collect personal data directly from you when you:

Complete forms on our website
Contact us by email, phone, or social media
Complete paper forms or surveys
Participate in our projects, events, or activities

All data is collected with your clear and informed consent

How we use your information

We use your personal data for the following purposes:

Managing participation in our projects and events
Communicating with you about relevant opportunities or activities
Arranging meetings or responding to enquiries
Monitoring and evaluating our work
Reporting to funders (using anonymised data where possible)
Producing publicity and marketing materials (only where consent has been given)

Cookies and website Analytics

Our website uses cookies and similar technologies to help us understand how visitors use our site.

Cookies are small text files placed on your device when you visit a website. We use cookies for tracking and analytics purposes, so we can:

Monitor how users interact with our website
Understand which pages are visited and how often
Identify general usage patterns and trends
Improve the performance, content, and user experience of our site

Cookies are set by this website (first party cookies) but may also be set by other websites (e.g. YouTube) that run content on the website’s pages (third party cookies).

Cookies can be set to remember a visitor for the duration of their visit (session cookies) or to remember a visitor for repeat visits (persistent cookies).

We do not use cookies to collect sensitive personal data, and we do not use them for advertising or profiling purposes.

The information collected through cookies is typically anonymised and does not directly identify you.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

Links to other websites

Our website may link to external sites. Once you leave our site, we have no control over those websites and are not responsible for their privacy practices. Please review their privacy statements before providing any personal information.

Lawful Basis for Processing

We process your data in accordance with UK data protection law. Our lawful basis typically includes:

Your consent
Legitimate interests relating to our charitable activities

How We Keep Your Data Safe

We take appropriate technical and organisational measures to protect your data from:

Unauthorised access
Loss or misuse
Alteration or disclosure

Sharing Your Data

We will not share your personal data with third parties without your consent, unless required by law.

Any data used for reporting or research purposes is anonymised so you cannot be identified.

We do not transfer your personal data outside the European Economic Area unless appropriate safeguards are in place.

How Long We Keep Your Data

We only retain your data for as long as necessary to fulfil the purposes it was collected for including:

Legal and accounting requirements
Reporting obligations

When data is no longer required, it is securely deleted.

Your Rights

Under data protection law, you have the right to:

Be informed about how your data is used
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to how your data is processed
Request transfer of your data to another organisation
Object to direct marketing
Challenge automated decision-making

Making a Request or Complaint About Your Personal Data:

Please contact:

Katy Milne, Data Protection Officer

Email: katy.milne@northernheartlands.org
Telephone: 01833 200220
Address: Northern Heartlands, 3 Witham Studios, Hall Street, Barnard Castle, DL12 8JB

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

Changes to This Privacy Statement

We may update this statement from time to time. Any changes will be posted on this page with an updated revision date.